Frequently Asked Questions
We offer discounts for schools and nurseries with a minimum spend of £250 (full RRP) and are happy to discuss this with you in more detail over the phone. For more information about school discounts, email us at customerservices@muddypuddles.com or please give our friendly team a call on 01299 407150.
At Muddy Puddles we work hard to ensure that all of our clothes are produced to the highest ethical standards. We visit the manufacturers we work with every year, ensuring they all have IS2009 certification which means that the social standards in the factories are high and production is to the highest level of safety.
We support Farms for City Children, providing full sets of waterproofs for children visiting the farms, so they can work hard and reap all the rewards from their week on the farm while staying warm and dry. Discover more about how we walk the walk here.
Alongside this we make sure that as a UK company we walk the walk as well as talk the talk in what we believe in. Everyone who joins Muddy Puddles is passionate about our crusade to get families outdoors and is convinced that fresh air and nature is crucial to healthy, happy development.
Find out more about our values here. If you any further questions about our ethical values then please do get in touch at customerservices@muddypuddles.com and we will quickly reply to you.
We've been making children's outdoor clothes for over 20 years. Find out more about how we protect young explorers from the elements here.
Welly Care
Cleaning - to keep your children's wellingtons in excellent condition for a long time always wipe clean after use using water and leave to dry away from direct sunlight or artificial heat sources. After cleaning apply a protective spray. If you follow this simple routine every couple of weeks, depending on the amount of wear, and your boots will last months, even years longer.
Store your boots in a cool, well ventilated place, away from strong light. Do not leave on a radiator or boiler to 'dry' – or outside in the cold. Varying temperatures will dry and crack the rubber, especially if a protective spray is not used on a regular basis.
Removing your boots
Try not to use a step to remove your wellington boot - excessive stress being applied to the boot heel may lead to splitting.
We're very sorry to say that we can't amend any orders after they have been placed. This is due to how quickly our Warehouse Team dispatch orders, and the volumes they deal with.
We're very sorry to say that we are unable to cancel an order after it has been placed. Our lovely Warehouse Team work very hard to dispatch orders as soon as possible which is why we are unable to make any cancellations.
Please note that UK returns are free so feel free to pop any unwanted items back to us,
ensuring they are in original packing and with tags attached.
If you choose our standard delivery method, we aim to dispatch all orders within 1 working day using Royal Mail second class delivery. Orders should be received within 5-6 working days. First class orders should arrive within 2-3 working days.
Additionally we offer a Next Working Day delivery service for orders placed before 2pm at a cost of £8.00 per order. A signature will be required for these parcels and will delivered between the hours of 9am - 5.30 pm (approx).
Orders placed after 12 noon on a Thursday or before 12 noon on a Friday will be delivered on the following Monday. Orders placed after midday on a Friday will be delivered on the following Tuesday.
We offer Saturday delivery. If you select this option, your order will be delivered on Saturday providing your order was placed before 2pm on Friday. If you place your order after 2pm on Friday. your order will be delivered on the following Saturday.
Unfortunately no. As we do not dispatch items on a Saturday, any orders placed at the weekend will be dispatched on Monday for delivery on Tuesday.
We do have a handy Size Guide to help you with the sizing of your explorer's clothing or footwear, please take a look here. Please note this is generic so to be used as a guide only.
Yes. As long as the product has not been used or damaged and still has the tags attached you may return it for a refund. Simply fill in the paperwork you received with your delivery, and state whether you would like an exchange or refund. To create your free UK returns label, please visit the Royal Mail website and fill in your details. Take your parcel to a Customer Service point, Post Office, or arrange a collection. Please note, this applies to UK customers only.
We will be happy to refund a non-sale item, provided it is in a re-saleable condition and returned within 30 days of receipt.
We will be happy to refund a sale item, provided it is in a re-saleable condition and returned within 7 days of receipt.
All purchases must be returned in their original condition & packaging. Please do not remove the tags from your garment as goods cannot be returned once they have been removed, thank you.
Here is a link to our returns policy with all the details
you will need:
Return postage is free of charge for returns from UK addresses. Simply fill in the paperwork you received with your delivery, and state whether you would like an exchange or refund. To create your free UK returns label, please visit the Royal Mail website and fill in your details. Take your parcel to a Customer Service point, Post Office, or arrange a collection.
INTERNATIONAL RETURNS
Muddy Puddles
INTERNATIONAL RETURNS
Woodview Road
Paignton
TQ4 7SR
Of Course! At stage 2 of the checkout process when choosing the delivery method, simply click ‘Change Delivery Address’ and enter the required address – whilst leaving the billing address as set up in your account.
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Becoming a Muddy Reseller couldn’t be easier, email us at wholesale@muddypuddles.com for more information.
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Our clothes are machine washable and easy to clean. Here are a few tips on how to keep your waterproofs in good condition:
- Wash your garment at 30 degrees. We recommend using a non-bio ‘delicates’ detergent, or ideally a detergent specifically for waterproof clothing. Please do not use washing tabs or pods as these often have built in fabric conditioner.
- Do not use fabric softener as it reduces the effectiveness of the waterproof finish
- Leave to dry naturally, never dry with direct heat
- Do not wash inside out
- Do not store damp
- Remove any fur trim before washing
- Wash dark colours separately